Our products are created in medium sized batches to keep them fresh, if we are out of stock it could take 5-7 days for stock to be made or 6 weeks if it is a cold process soap. 

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SERVICES EXPLAINED:

OVN: Usually overnight but to Cape Town & outer regions this may take longer. This is also the case during peak periods. 

Your parcel is only collected by the courier the day after payment is received. So an overnight service is based on your date of parcel collection, not on the date your order was placed.

ECO: 3-4 working days 

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SURCHARGES

• HIGH-RISK ZONES -These areas are considered unsafe for couriers to travel and a surcharge (over and above the shipping  cost) is applied.  An invoice will be sent prior to dispatch should you reside in a "high-risk"-considered area.  Please use this link to check - type the word "SURCHARGE" in the search box and scroll for your area. 

• OUTLYING AREAS -  These are areas that fall outside of the main delivery centres.  An additional surcharge of up to R250 may apply for outlying areas.  An invoice will be sent to you for payment prior to dispatch. 

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HIGH-RISK ZONES /POLICE STATION DELIVERIES

• Due to high rate theft and hijackings, some areas are deemed as 'hotspots/ high-risk/red-zones' by our courier partners, and will only be serviced to the local police station and you will be required to collect your order at the police station as opposed to getting a typical door-to door delivery.

• If you reside in a high risk area, you will get a telephone call from the courier ON THE DAY of delivery to arrange a police station pick up.  Unfortunately we have no knowledge before hand, and therefore we do not have control over this.  We apologise in advance for this inconvenience.

• Should you not be able to collect from the police station, please feel free to return the parcel to us - we will refund the value of the products, but not the cost of shipping or return.

• Please click link to check if you reside in a high risk zone BUT The Courier Guy is responsible fo rthis link and does not always update it. 

• Use the search facility on the top right with the word SURCHARGE followed by the area you live in.

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CAN I TRACK MY ORDER?

We use The Courier Guy and we dispatch our orders daily during week days.

You can track your parcel HERE

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DO YOU OFFER FREE SHIPPING?

• We all love free shipping and we would like to offer free shipping, but there is just no way we could!  We are a wholesale/bulk business so we do not include the cost of shipping into our prices.  Our shipping services  are provided by The Courier Guy and we can not absorb the cost. 

• Shipping is never free most companies just add it to your order. 

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URGENT ORDERS

If your order is urgent please let us know in the "leave us a note" section of your order.

Parcels are normally delivered within 2-3 days of payment or slightly longer during holiday season.

We can also arrange COD deliverys in PMB, Howick, surrounds and Durban , or you can pay on the website prior to delivery.

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